General Information

Dear Guest,

Masseria Torre del Diamante” Management welcomes and wishes you a great stay.

All the staff is at your complete disposal to solve any kind of problem that might occur and to help or advise you in discovering our territory.

Below you will find all the useful information, in order to fully enjoy your stay.

 

Policies and Services of our Masseria

CHECK-IN TIME: 3.30 p.m. -11.00 p.m. (after this time it will be considered NO-SHOW)

CHECK-OUT TIME: 11.00 a.m.

We remind you that on the departure day the room and the swimming pool services are at your disposal until 11:00 a.m.

If you wish to extend your stay beyond the established time (11:00 a.m.), it is necessary to request the availability of the LATE CHECK - OUT service.

If it is available, the LATE CHECK –OUT, will ensure the usability of the room and related services until 7:00 p.m.

QUOTATION FOR LATE CHECK - OUT 80% of an additional night.

In case of departure before 7:30 a.m., we invite you to inform the reception the day before in order to carry out the CHECK – OUT procedures and to schedule the opening of the gates.

 

Keys of the room

During the check-in you will receive the keys of your room.

It is not necessary to give them back at the reception every time you leave the Masseria but we advise you to have them always with you.
The keys include the gate pass and the two entrance keys to your room.

During the check-out you will give the keys back at the reception.
If you lose them, you will be charged of euros 200,00.

 

Safe

Each room is provided with a safe, we invite you to follow the instructions located near it.

 

Phone

The use of the phone is for internal use only.
Reception: 9
Restaurant: 505

 

Wi-Fi

The Wi-Fi name is Torre del Diamante.
Password: Diamante2017

 

Reception

Opening time: from 7.30 a.m. to 11.30 p.m.

 

Bar

Breakfast is from 7.30 to 10.30

Light lunch: from 12.30 to 3.00 p.m.

 

Restaurant

Our restauranti is open for dinner from 7.30 p.m. to 10.30 p.m.

We recommend to make a reservation at the reception.

 

Housekeeping

The daily room cleaning service begins at 9.00 a.m.
In order to facilitate the room’s sanitation practices, personal items and clothing must be placed in the wardrobe.
In case you decide not to use this service day by day, we invite you to communicate it at the reception.

 

Swimming pool

Opening time: from 7.30 a.m. to 7.30 p.m.

It is not allowed to use bulky inflatable objects in the pool. Please, do not leave your personal belongings on sun beds. In your absence, our staff is authorized to remove them.

We kindly remind you that in proximity of the pool as well as in the common areas it is not allowed to introduce meals and drinks that are not served by our staff. This rule has been introduced for compliance with health and hygiene standards and for the decorum of the Masseria.

 

Dogs

We inform you that dogs are allowed. In order to guarantee a lovely stay to all of our guests, we kindly invite you to respect few behavioral rules:

  • The guests must be adequately equipped for the welfare of their animal;

  • We remind you to bring your own dog’s stool collection bags;

  • In the parking area there are bins for their disposal;

  • It is absolutely forbidden to let the animal stay on the beds, armchairs, chairs and use the linen to clean them up;

  • In case of non-compliance, the management can require an early departure with no possibility of refund or will charge an additional night for extra cleaning;

  • For security reasons our staff will not clean the room if your pet is left unattended;

  • Pets’ owners accept full responsibility for any damage caused;

  • The management has the unquestionable right to allow or deny the access to some dogs if they are deemed inadequate for cohabitation with others;

  • Check-out is scheduled at 10:00

 

Taxi/Transfert from-to the airports/ Car, bikes and scooters rental

For information, you can ask at the reception.

 

Garbage

We kindly ask you not to leave rubbish outside your room but throw it in the trashcans located in the parking area.

 

The Management and all the staff wish you a pleasant stay.